Guides
The short version of gutter service complaint handling
Gutter service complaint handling: the five complaints this trade actually gets, how to diagnose each one, and deciding who pays without guessing.
Topic
gutter service delivery and quality
Guides
Telling a real gutter service standard from a slogan, with examples
Gutter service operating standards written out in full, with three worked examples and the wording that separates a real standard from a slogan.
Guides
Gutter service quality assurance: the version that survives contact with reality
Gutter service quality assurance checklist, staged by moment: before the ladder, while hanging, before the crew leaves, and before the file is closed.
Guides
Gutter service quality under review: the good, the weak and the verdict
Gutter service quality control: what done right means physically, the checks at the roof edge and at the ground, and how to verify a run using water.